SoftwareKey Support Policy
SoftwareKey provides multiple levels of support depending on your needs. It starts with our Standard Support for basic questions and advances to our Professional Services, which can provide 1-on-1 guidance to get you started more quickly or help you implement very complex and demanding licensing requirements.
We always provide high-quality and responsive support, which is proven by our customer testimonials.
Standard Support
Standard Support is included for all customers with an active SoftwareKey System subscription, and covers basic questions and high-level guidance by email or online chat.
We will provide direct answers, or point you to the relevant manual topic, blog post, online tutorial, or support portal article that you may have missed. Prospective and current customers can depend on Standard Support for simple responses to uncomplicated queries.
See our Support Policy page for more details:
Professional Services
If you want a higher level of support, you can take advantage of our paid Professional Services, which include our Jump Start and License Architecting. Our dedicated support engineers who will guide you through more advanced needs while also being able to take your long-term interests into account.
See Professional Services page for more details:
Please contact us if you would like to take advantage of Professional Services to help you with the configuration or map out a plan for licensing your software.