Why can't I Deactivate my installation?

SOLO Server Authors

If you have a SOLO Server account, there are two conditions required to deactivate an installation for the licenses you issue:

• Product Option setting: Allow Deactivations enabled
• At least one Deactivation Left on the License ID

If there is a license that you can normally deactivate, but it doesn't provide the option to deactivate on the Activation History page, then there must be zero Deactivations Left.

Go to the License Details page in SOLO Server for the License ID, and increment the Deactivations Left count using the + icon:

SoftwareKey customers

If you are a SoftwareKey customer, you can deactivate a license on your own and then activate it on another computer.

Here are specific instructions when using Instant Protection PLUS 3.

In all cases, you can log in to the Customer License Portal to remotely deactivate your licenses. If you are out of deactivations, please contact us to request more.