I haven't received my reset password email
If you requested a password reset for your email address but haven't received the email, it most likely means the requested address isn't associated with any registered email addresses. There is also a chance that you may be using the wrong login page.
There are two separate logins for SoftwareKey customers, each with its own separate password reset:
- Customer License Portal - This is your customer record with us, and it is only registered to one email address at your company.
- SOLO Server - This is your staff/admin login to your SOLO Server account, which can have many different Users and email addresses that can log in.
- https://secure.softwarekey.com/solo/authors/ResetUserPassword.aspx
- For SOLO Server Dedicated URL and SOLO Server Self-Hosted users, you will need to update the SOLO Server URL to match your domain.
If you have the correct password request page and email address but are still not receiving the reset email, please contact our support team.