Login help for SoftwareKey.com websites
There are two separate logins for SoftwareKey.com: the Customer License Portal and SOLO Server Automation. Using the wrong one is the most common login problem customers run into.
Which login do I use?
- Choose the Customer License Portal if you purchased a software license (for example, a Protection PLUS-licensed product) and need to view your licenses, invoices, download software, or manage your account as a SoftwareKey customer.
- Choose SOLO Server Automation if you're a software vendor (an "Author" in SOLO Server) managing your own product's licensing, storefront, or customers.
If you have a SOLO Server account, you also have a separate customer account to log into the Customer License Portal.
Customer License Portal Login
When you purchase a license from SoftwareKey, a Customer account is created for you. A single Customer account covers your whole company, even if multiple employees use it.
Log in at the Customer License Portal (also called the customer portal or license portal) using your Customer ID, License ID, invoice number, or email address. If your company shares one email address among several people, logging in with your Customer ID or License ID avoids ambiguity.
If you don't have any of that information handy, use the Forgot your password? link on the Customer License Portal login page.
If you're also logged into SOLO Server Automation in the same browser, log out of SOLO Server Automation first, or open the Customer License Portal in a different browser (or a private/incognito window). An active SOLO Server session can interfere with the Customer License Portal and make your licenses appear to be missing.
Once logged in, you can:
- Reprint invoices for online purchases
- Obtain license keys for software activation
- Review and manage computer activations and installations
- Download software product updates
- Review the current status of software maintenance plans
- Purchase software maintenance renewals and/or software upgrades
SOLO Server Automation Login
SOLO Server Automation (sometimes just called "SOLO Server" or your "Author account") is for software vendors who use SOLO Server for online license activation and management. Your company's SOLO Server administrator assigns you a User ID and Password, separate from the Customer License Portal login above.
Log in at SOLO Server Automation (for our hosted SOLO Server Shared URL service). If you are using SOLO Server Dedicated URL or SOLO Server Self-Hosted, you will have a different login URL.
This login only accepts your User ID, not your email address. If your login isn't working, use the Forgot your password? link on the login page. If that doesn't work, the email address on file may not match what you entered; contact us for help.
Each employee should have their own unique User ID, assigned by your administrator. SOLO Server logs many operations by User ID for auditing purposes.
Locked out after failed login attempts? SOLO Server tracks failed logins by IP address. After 3 incorrect attempts from the same office or network, that IP address is temporarily blocked for 30 minutes as a security measure. Wait 30 minutes and try again; if you're still stuck, contact us.
Common Questions
Can I use the Customer License Portal and SOLO Server Automation at the same time?
If you need both open, use two different browsers, or a private/incognito window for one of them. Otherwise, one session can interfere with the other, most often making the Customer License Portal show licenses as missing when they're actually there. See Why are my Protection PLUS licenses missing from my customer license portal account? if this happens to you.
What if my password reset doesn't work as expected?
If you don't receive a reset email, or the reset doesn't give you a usable password, contact us with your Customer ID, License ID, or User ID (whichever applies) and we can look up or reset your login directly. See I haven't received my reset password email for the most common cause, including Dedicated URL and Self-Hosted SOLO Server accounts, which use a different reset link.
My company has multiple accounts under the same email address. How do I make sure the right one gets reset?
Self-service password reset can't tell two accounts apart when they share an email address. Contact us with your Customer ID, License ID, or invoice number so we can reset the correct one.