Login help for SoftwareKey.com websites

This article describes the various account login credentials you may use when conducting business with SoftwareKey.com:

• SOLO Server Automation Login
• Customer License Portal Login

SOLO Server Automation Login

SoftwareKey customers who use SOLO Server Automation for online license activation and management will be assigned a SOLO Server User ID and Password. 

SOLO Server is available as a service that SoftwareKey.com manages through SOLO Server Shared / Custom URL or SOLO Server Dedicated URL. SOLO Server Shared URL customers (the most common) can log in to their Author account by going to https://www.softwarekey.com/ and selecting the menu Login: SOLO Server Automation.

Each employee at your company must be assigned their own unique User ID by your system administrator, and many operations performed within SOLO Server are logged for auditing purposes according to the unique User ID assigned to the user.

Customer License Portal Login

When you purchase from the SoftwareKey.com online store or otherwise receive a license for one of our software products (such as a Protection PLUS license), a Customer account will be created. A single Customer account is created for each company, even if multiple employees at a given company utilize our services. 

You can log into this Customer account by going to http://www.softwarekey.com/ and clicking on the menu Login: Customer License Portal link at the top of the page. You can log into your Customer account using your Customer ID, License ID, Invoice number, or e-mail address.  ***If you have a SOLO Server Automation account, please log out of SOLO Server first, or log into your Customer License Portal using a different browser.

If you do not have any of this information readily available, use the Forgot your password? link at the Customer Licenses Login page to reset your password or contact us for assistance. If you are not able to reset your password, the email address you have entered may not be the one registered to the account.

We use the standard customer license portal from SOLO Server to allow you to perform assorted self-service license operations, including:

• Reprint invoices (for online purchases)
• Obtain license keys for software activation
• Review and manage computer activations/installations
• Download software product updates
• Review the current status of software maintenance plans
• Purchase software maintenance renewals and/or software upgrades

Those customers using SOLO Server have the ability to expose this same functionality to their end-users, saving everyone time!

Troubleshooting login and password resets

If the Forgot your password? link is not working for you, one of these common situations usually explains why.

The reset email has a link, not a temporary password

After you request a reset, you will receive an email containing a unique reset link (valid for about 24 hours). There is no temporary password to type in: click the link, choose a new password, and you will be signed in automatically. If the link has expired, simply request the reset again to get a fresh one.

"Could not find customer!" or the email is not recognized

This means the email address you entered is not the one on file for the account — often the account was created under an older or different address. Try any alternate or older email addresses you may have used. If none work, contact us: we can verify your identity using your name, company, or order/license history and update the email on file so you can reset and sign in.

Your email is on more than one account, and the reset only fixes one

The self-service reset matches your email address to a single account. If the same email is registered on more than one Customer account (or more than one SOLO Server User ID), the reset may update the wrong one or be unable to proceed. To resolve it:

• Make sure each user has a unique email address. A SOLO Server administrator can update a user’s email on the Users page (open it from the top-right account menu: (User Name) → Users); or contact us to reset a specific Customer ID or User ID.
• Before clicking the reset link, fully log out of any SOLO Server / Customer License Portal session, or open the link in a different browser or a private/incognito window.

After we reset your password for you

If our support team resets your password, your account is flagged so that the next time you log in (with your existing User ID and the temporary password provided) you will be prompted to choose a new password.