Login help for SoftwareKey.com websites
This article describes the various account login credentials you may use when conducting business with SoftwareKey.com:
- SOLO Server Automation Login
- Customer License Portal Login
SOLO Server Automation Login
SoftwareKey customers who use SOLO Server Automation for online license activation and management will be assigned a SOLO Server User ID and Password.
SOLO Server is available as a service that SoftwareKey.com manages through SOLO Server Shared / Custom URL or SOLO Server Dedicated URL. SOLO Server Shared URL customers (the most common) can log in to their Author account by going to https://www.softwarekey.com/ and selecting the menu Login: SOLO Server Automation.
NOTE: This login page only accepts the User ID, not the registered email address. If you have trouble logging in, use the Forgot your password? link on the login page to reset your password or contact us for assistance. If you are not able to reset your password, the email address you have entered may not be the one registered to the account.
Each employee at your company must be assigned their own unique User ID by your system administrator, and many operations performed within SOLO Server are logged for auditing purposes according to the unique User ID assigned to the user.
IMPORTANT: SOLO Server tracks failed login attempts back to the IP address from where the login attempts occurred. If you or someone else from your office IP address has incorrectly guessed their login more than 3 times, your IP address may have been blocked. Please wait 30 minutes since the last time you attempted to log in. This is a security measure to protect access to your account. If you continue to have problems accessing your account, please contact us.
Customer License Portal Login
When you purchase from the SoftwareKey.com online store or otherwise receive a license for one of our software products (such as a Protection PLUS license), a Customer account will be created. A single Customer account is created for each company, even if multiple employees at a given company utilize our services.
You can log into this Customer account by going to http://www.softwarekey.com/ and clicking on the menu Login: Customer License Portal link at the top of the page. You can log into your Customer account using your Customer ID, License ID, Invoice number, or e-mail address. ***If you have a SOLO Server Automation account, please log out of SOLO Server first, or log into your Customer License Portal using a different browser.
If you do not have any of this information readily available, use the Forgot your password? link at the Customer Licenses Login page to reset your password or contact us for assistance. If you are not able to reset your password, the email address you have entered may not be the one registered to the account.
We use the standard customer license portal from SOLO Server to allow you to perform assorted self-service license operations, including:
- Reprint invoices (for online purchases)
- Obtain license keys for software activation
- Review and manage computer activations/installations
- Download software product updates
- Review the current status of software maintenance plans
- Purchase software maintenance renewals and/or software upgrades
Those customers using SOLO Server have the ability to expose this same functionality to their end-users, saving everyone time!