Engaging with SoftwareKey Professional Services
We understand that different customers have different needs, and we have several ways of working with you based upon your needs and budget.
While it is a testament to our products that many of our customers use our Standard Support and "out-of-the-box" functionality with great success, we also pride ourselves on the extensive implementation guidance and variety of customized solutions that we have provided to those who needed or wanted something more. Our company has been around for over 25 years, and we are famous for our customer service and the solutions we provide, as echoed in our testimonials and success stories.
All customers and prospects are eligible for a complimentary 15-minute remote consultation with one of our Professional Services team members.
You can book your free consultation using this link. The request will include a list of questions that will greatly help us understand your needs and better assist you. It is helpful to have this information in advance of any online meeting booked.
If you would prefer to focus on the "Do It Yourself" option, but need help in finding the appropriate online resources for your project, we have come up with a list of questions that will greatly help us understand your needs and recommend a solution. Simply fill out the form here and we will follow up with you.
Paid Professional Services
We offer several levels of support, depending on your needs and budget, which can include customized one-on-one support and training. This can help cover any implementation details or the basics of using Instant Protection PLUS 3, Protection PLUS SDK, or SOLO Server Automation. It can include a walk-through, checking/confirming you are using the correct settings for your licensing requirements, and basically cover anything that you are not clear on.
In addition to all of the experience with software license management processes, our staff has equal experience surrounding all aspects of running a software business. Some of our customers engage our staff and have been extremely pleased that we've acted as part of their team. We have some prospects and customers who have had enough experience with our technical abilities to appreciate the value given by having "full access" to our senior-level staff to help them design and resolve whatever questions and challenges arise, in an agile manner. All questions, large and small, are fair game.
Additional benefits of Professional Services include:
- Access to a single point of contact with someone on our senior-level development team. This person will work with you and/or your developer to determine the best design and help (as needed with the implementation).
- Discuss the advantages and disadvantages of any advanced licensing implementation and leverage our team's 25+ year experience in software license management.
- Learn the best way to build a product catalog to meet the requirements of your licensing use cases. There are multiple ways to do the same thing and there are often pros and cons to each approach.
- You will receive faster responses with our online support, which can include a dedicated online collaboration portal project, and we will also be able to use GoToMeeting or phone support to help get your project launched faster.
We have thousands of customers, ranging from sole-proprietors to Fortune 500 companies, and we realize that each has their own set of licensing and support requirements. Our paid professional services are customized one-on-one for your specific support requests.