Engaging with SoftwareKey Support
We understand that different customers have different needs, and we have several ways of working with you based upon your needs and budget.
While it is a testament to our products that many of our customers use our Standard Support and "out-of-the-box" functionality with great success, we also pride ourselves on the extensive implementation guidance and variety of customized solutions that we have provided to those who needed or wanted something more.
All prospects are eligible for a complimentary 15-minute remote consultation with one of our Professional Services team members. We will discuss your needs and recommend how the SoftwareKey System can help you.
The request will include a list of questions that will greatly help us understand your needs and better assist you.
If you would prefer to start on your own, but need help in finding the appropriate online resources for your project, we have come up with a list of questions that will greatly help us understand your needs and recommend a solution. Simply fill out the form here and we will follow up with you.
The SoftwareKey Process and Professional Services
Our mission is to provide you with the tools and services you need to enforce the licensed usage of your software, and also be there to guide you if you need or want a higher level support.
For prospects, the SoftwareKey Process can start with the free consultation listed above, which will help us put you on the right path based on your needs.
For customers, some may only have a few basic questions for us, while others want to take advantage of our vast experience and expertise to support them through the licensing process. Our Professional Services can provide dedicated support and guidance to help you get started more quickly, or help you with advanced or custom integrations for your licensing needs.
In addition to all of the experience with software license management processes, our staff has equal experience surrounding all aspects of running a software business. Some of our customers engage our staff and have been extremely pleased that we've acted as part of their team. We have some prospects and customers who have had enough experience with our technical abilities to appreciate the value given by having "full access" to our senior-level staff to help them design and resolve whatever questions and challenges arise, in an agile manner. All questions, large and small, are fair game.
Some benefits of Professional Services include:
- Access to a single point of contact with someone on our senior-level development team. This person will work with you and/or your developer to determine the best design and help (as needed with the implementation).
- Discuss the advantages and disadvantages of any advanced licensing implementation and leverage our team's 25+ year experience in software license management.
- Get answers to questions or problems you may not even be aware of yet as we proactively guide you to the best solution and avoid any pitfalls.
- You will receive faster responses with our online support, and we will also be able to use remote meeting or phone support to help get your project launched faster.
We have thousands of customers, ranging from sole-proprietors to Fortune 500 companies, and we realize that each has their own set of licensing and support requirements. Our Professional Services are customized one-on-one for your specific support requests.