Common SOLO Server Activation Result Codes (5000-series)
When an activation or deactivation request to SOLO Server fails, it returns a numeric result code in the 5000-series. Here are the ones you are most likely to see and what to do about them. For the complete list, see Result Codes in the manual.
| Code | Meaning | What to do |
|---|---|---|
| 5006 | Security Check Failure | Too many failed activation attempts in a short time (possible brute force). Click Reset Activation Check on the License Details page. |
| 5008 | Invalid Activation Data | The License ID and/or Password could not be validated. Confirm the customer has a valid License ID and Password and is entering them correctly. |
| 5010 | Invalid ProductID | The ProductID sent in the request does not match the one on the License ID. Check the ProductID your app passes. |
| 5012 | Invalid Product Version | The application version is below the Minimum Activation Version on the Product Option. Update the app or lower the minimum. |
| 5013 | No Remaining Activations | The maximum number of activations for the License ID has been used. Increase the allowed activations, or deactivate an installation to free one. |
| 5016 | Deactivated Installation | The Installation ID was deactivated in SOLO Server. Re-enable it, or issue a new License ID / Password. |
| 5017 | Invalid License Status | The License ID status is something other than "OK" (for example Void, Returned, or Expired). Check Status on the License Details page. |
| 5018 | No Remaining Deactivations | Deactivation failed because the license has no deactivations left. See Allowing License Deactivation and Transfers. |
| 5019 | License Expired | The License ID expiration date is in the past. Extend the expiration or renew. |
| 5021 | Invalid IP Address | The activating machine's IP is not in the Allowed Activation IPs (only applies if IP restriction is configured on the Product Option). |
| 5022 | Invalid System Time | The computer's clock is outside the allowed threshold (more than about 24 hours off from the server). Correct the system clock and try again. |
| 5027 | Invalid Network Session | The network floating session was closed or has expired. |
| 5028 | No Network Seats Remaining | All concurrent seats are in use. Wait for a session to close or expire, or add seats. |
| 5029 | Invalid Trigger Code Data | Invalid trigger code data was entered during a manual/offline activation. Re-check the codes. |
| 5033 | Account Closed | The author's SoftwareKey-hosted SOLO Server account is closed. See error 5033. |