SOLO Server Automation web service error & return codes

For additional information regarding these Return Codes, or to report the occurrence of a Return Code not included on this list, please contact us and a member of our Technical Support staff will respond to your query as promptly as possible.

Return Code = 5000

Invalid Encryption Key ID:  For security purposes, these Web services use public-private key encryption and digital signatures.  In order to determine the keys used server side for decryption/encryption and signature verification/creation, each request is required to include an EncryptionKeyID XML element containing the author's unique EncryptionKeyID.  This Return Code is generated when this element is either missing or the EncryptionKeyID itself is not valid.

Return Code = 5001

Encryption required:  For security purposes, these Web services require that all XML content aside from the EncryptionKeyID be encrypted and include a digital signature of the encrypted portion by the keys corresponding to the EncryptionKeyID.  This Return Code is generated when this portion of the XML is not properly encrypted.

Return Code = 5002

Signature required:  For security purposes, these Web services require that all XML content aside from the EncryptionKeyID be encrypted and include a digital signature of the encrypted portion by the keys corresponding to the EncryptionKeyID.  This Return Code is generated when the digital signature has been erroneously omitted.

Return Code = 5003

Decryption failure:  For security purposes, these Web services require that all XML content aside from the EncryptionKeyID be encrypted and include a digital signature of the encrypted portion by the keys corresponding to the EncryptionKeyID.   This Return Code is generated when the encrypted portion of the XML cannot be successfully decrypted.

Return Code = 5004

Verification of digital signature failed:  For security purposes, these Web services require that all XML content aside from the EncryptionKeyID be encrypted and include a digital signature of the encrypted portion by the keys corresponding to the EncryptionKeyID.   This Return Code is generated when digital signature cannot be verified.

Return Code = 5005

Invalid parameters:  Each Web method has optional and required input content.  This Return Code is generated when one or more required input elements are missing.

Return Code = 5006

Security Check Failure:  This Return Code is generated when too many failed activation attempts are made in a short period of time, suggesting the possibility of a "brute force attack" to acquire a successful activation.  On the License Details page, click the "Reset Activation Check" button to clear the temporary block.

Return Code = 5007

Invalid Computer ID:  This Return Code is generated when the UserCode2 (ComputerID) value in the request XML is either an invalid numeric value or 0 (zero).

Return Code = 5008

Invalid Activation Data:  The License ID and/or Password could not be validated by SOLO Server.  Make sure the user has a valid License ID and Password and is keying them correctly when attempting activation.

Return Code = 5009

Unregistered customer:  If the RequireRegistration XML element is included and specified as True for an activation request, the system will verify that the customer is registered and reject the activation if the customer is indeed not registered.  This Return Code is generated when this condition occurs.

Return Code = 5010

Invalid Product ID:  If the ProductID XML element is included and populated for an activation request, the system will verify that this value matches the ProductID associated with the License ID.  This Return Code is generated when this check fails.

Return Code = 5011

Invalid Product Option ID:  If the ProdOption XML element is included and populated for an activation request, the system will verify that this value matches the ProdOption associated with the License ID.  This Return Code is generated when this check fails.

Return Code = 5012

Invalid Product Version:  The version of the application is less than the Minimum Activation Version specified on the Product Option.

Return Code = 5013

No Remaining Activations:  The user has consumed the maximum number of activations allocated to the License ID.

Return Code = 5014

Invalid Product Option ID Type:  An invalid Product Option Type has been specified for the associated License ID.  You must select one of the PLUS Option Types to be able to use the license for activation.

Return Code = 5015

Invalid Installation ID:  This return Code is generated when the InstallationID in the request XML is invalid.

Return Code = 5016

Deactivated Installation:  The Installation ID has been deactivated within SOLO Server.   A SOLO Server user must re-enable the Installation ID or issue a new License ID / Password to be able to continue.

Return Code = 5017

Invalid License Status:  The License ID status, as displayed on the License Details page within SOLO Server, is something other than "OK".

Return Code = 5018

No remaining deactivations:  This Return Code is generated by a failed deactivation request due to the absence of any remaining deactivations for the License ID.

Return Code = 5019

License ID has expired:  This Return Code is generated when the specified expiration date of the License ID is now in the past.

Return Code = 5020

Internal authentication failed:  This Return Code is generated when authentication has failed for an internal call to a Web method.

Return Code = 5021

Invalid IP address detected:  The IP address of the activating machine is not among the Allowed Activation IPs as displayed on the License Details page in SOLO Server. This Return Code is only applicable if the Product Option associated with the License ID has been configured to restrict activation to one or more client IP addresses.

Return Code = 5022

Invalid System Time:  The date/time as displayed by the system clock is not within the threshold specified by SOLO Server.  The user must correct the system clock to be able to continue.

Return Code = 5023

Protection PLUS 5 SDK Access Not Enabled: This Return Code is generated when a call to a Web method which requires access to SoftwareKey's Protection PLUS 5 SDK fails because either the author does not have a Protection PLUS 5 SDK license or the license has yet to be enabled by SoftwareKey.

Return Code = 5024

Invalid XML document:  The XML document is not properly formatted and cannot be loaded.

Return Code = 5025

Plug-in failed:  When a pre-activation plug-in is configured on a Product Option, this Return Code is generated during activation when there is an error loading or executing the plug-in not handled by the plug-in itself.

Return Code = 5026

Plug-in processing failed:  When a pre-activation plug-in is configured on a Product Option, this Return Code is generated during activation when the plug-in processing indicates that the activation should be rejected.

Return Code = 5027

Invalid Network Session:  The Network Session has been closed or has expired.

Return Code = 5028

No Network Seats Remaining:  No more network seats are currently free.  This error will continue to be returned for the License ID until another network session is closed or expires.

Return Code = 5029

Invalid Trigger Code Data:  This Return Code is generated when the trigger code data is not valid.

Return Code = 5030

Protection PLUS 5 evaluation expired:  This Return Code is generated when the Protection PLUS 5's license has expired.

Return Code = 5031

SOLO Server evaluation expired:  This Return Code is generated when the SOLO Server's license has expired.

Return Code = 5032

Network Floating Access Not Enabled: Access to the network floating licensing features in SOLO Server are not enabled. Applies only to SOLO Server instances hosted by SoftwareKey.

Return Code = 5033

Account Closed: The account for the software author has been closed. Applies only to SOLO Server instances hosted by SoftwareKey. Please refer to this article for more information.

Return Code = 5034

Network Floating Access Invalid Domain: All Cloud-Controlled Network Floating Licensing webservice requests must be done through a SOLO Server Custom URL domain such as yourbrand.softwarekey.com, instead of the SOLO Server Shared URL of secure.softwarekey.com.

Return Code = 5035

InvalidLicenseCounter: The License Counter value is not set or less than 0.

Return Code = 5036

InvalidLicenseCounterType: The License Counter type in the Product Option is not set correctly.

Return Code = 5037

LicenseCounterOverrage: The License Counter value could not be decremented further.